About Philadelphia Restoration
What We Do
PhillyRestore is a free concierge service for Philadelphia homeowners dealing with water and fire damage. We're not a restoration company — we're the knowledgeable friend who helps you understand what happened, what to do next, and who to call.
How It Works
- You call us — tell us what happened and we'll help you understand the situation.
- We guide you — what to do immediately, what your insurance likely covers, and what questions to ask.
- We connect you — with vetted, licensed restoration companies that serve your Philadelphia neighborhood.
Our service is completely free to homeowners. We work with restoration companies who value fair, transparent relationships with the homeowners they serve.
Why PhillyRestore Exists
When water damage strikes, homeowners face an overwhelming situation: an immediate crisis (stop the water, protect your belongings), a complex insurance process, and the pressure to choose a restoration company quickly — often without knowing what questions to ask or what a fair price looks like.
Philadelphia's aging housing stock — with a median rowhouse age of 93 years — makes water damage especially common. Galvanized pipes past their lifespan, combined sewer systems that overflow during storms, and basements that flood during heavy rain are facts of life for Philly homeowners.
We built PhillyRestore to be the resource we wished existed: clear, honest guidance specific to Philadelphia, available when you need it most.
Our Commitment
- Always free — our guidance costs you nothing.
- Philadelphia-specific — we know Philly's housing stock, insurance landscape, and local resources.
- Honest — we'll tell you when you need a professional and when you can handle it yourself.
- No pressure — we connect, we don't sell. You choose your restoration company.
About Philadelphia Restoration — Frequently Asked Questions
Is Philadelphia Restoration really free?
Yes. Our guidance is completely free to homeowners. We are not a restoration company — we are a concierge service that helps you understand your situation, navigate insurance, and connect with vetted professionals. We work with restoration companies who value fair, transparent relationships with the homeowners they serve.
How does PhillyRestore make money?
We partner with vetted, licensed restoration companies who pay a referral fee when we connect them with homeowners. This fee comes from the restoration company's marketing budget — it does not increase your cost. Our incentive is to match you with the right company, because our reputation depends on your satisfaction.
Are you a restoration company?
No. Philadelphia Restoration is not a restoration company. We do not perform any restoration work ourselves. We are an independent concierge service that provides free expert guidance — helping you understand what happened, what your insurance covers, and connecting you with vetted, licensed restoration professionals in Philadelphia.
How do you choose which restoration companies to recommend?
We vet restoration companies based on Pennsylvania licensing and insurance requirements, IICRC certification, customer reviews, response time, and fair pricing. According to IICRC S500 standards, proper water damage restoration requires trained, certified technicians — we verify that every company in our network meets these professional standards.
What areas of Philadelphia do you serve?
We serve all of Philadelphia — every neighborhood from Center City to the Northeast, from Germantown to South Philly. We have vetted restoration partners across the city, so whether you are in a Kensington rowhome or a Chestnut Hill colonial, we can connect you with a qualified local professional.
Questions? Call for free guidance